"I agree to substitutes"
In those rare moments, if you’ve given us the green light by ticking the "I agree to substitutes" box at checkout, we’ll do our absolute best to replace an item with something as close to your original choice as possible, if the item you wanted is out of stock.
Here’s how we handle substitutions (we promise, no funny business)
-
🛒 Same Product Type, Always
Ordered Extra Virgin Olive Oil? You’ll get Extra Virgin Olive Oil, just from a different brand. What you won’t get? Sunflower oil or something that makes your salad dressing taste suspiciously experimental.
-
💰 Price Match Guarantee
If your chosen product was premium, so will its replacement be. No sneaky downgrades here. We respect your taste in groceries.
-
🍅 No Wildcard Swaps
If tomatoes are out of stock, we will not send you cucumbers and hope for the best. Substitutions will always make sense (and not leave you questioning our sanity)
