Refund policy
Contact us right away if you are not satisfied with your order or if any of the items in your order are missing. We will aim to resolve your issue as quickly as possible.
Who do I contact for a refund?
The fastest way is to email us with details of the issue with your order.
You can also reach us via call or text message:
Email us: hello@bakkali.app
Call or text us: +44 7361 587726
When am I eligible for a refund?
Refund requests must be submitted within 3 days of the delivery date (as selected at checkout).
Unfortunately, we’re unable to process refunds for issues reported after this time window has passed.
How long does the refund take?
Please note, the refund process is not immediate. Our team will work with you to understand the problem and issue the refund.
Once approved, refunds may take up to 3-6 business days to appear in your bank account from the date it is issued.