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Frequently Asked Questions
Freshness
What is your 100% Freshness Guarantee on Shan products?
What is your 100% Freshness Guarantee on Shan products?
Bakkali has a 100% freshness guarantee. If it’s not fresh, or it's damaged it’s a refund. Please send us pictures of the damaged product to provide feedback to our team.
How do you pack Shan products?
How do you pack Shan products?
All your Shan products are packaged carefully in one box with protection to keep it safe during transit
Shipping
How much is the minimum order for free delivery on Shan products?
How much is the minimum order for free delivery on Shan products?
Spend over £40 to get free delivery
For smaller orders, delivery costs £5.99. There is no minimum order value, it could be lower than £1.
How much is the delivery charge on Shan products?
How much is the delivery charge on Shan products?
It's free if you spend over £40.
For orders less than £40 delivery costs £5.99.
There is no minimum order value, it could even be lower than £1.
What days do you deliver?
What days do you deliver?
Our latest delivery dates will be available at check out. Please make sure to select your delivery day before your purchase