Spend over £12 to get free delivery

For smaller orders, delivery costs £5.99. There is no minimum order value, it could be lower than £1.

Email: hello@bakkali.app

Call/SMS: +44 7361 587726

WhatsApp: Chat with us or use +44 7361 587726

Instagram: bakkali.groceries

Facebook: bakkali.groceries

At checkout, choose the best delivery day for you.

Ideally, yes! 

This allows you to put fresh produce and meat in the fridge or freezer right away. 

If you are not at home, we advise you to leave instructions for a safe place in your order notes. Alternatively, you may email/text us with order notes.

This is automatically sent to your email address when you place an order.

If you haven’t received your order confirmation within 24 hours, please get in touch with us. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

It depends on the time left till your delivery. Reach out to us and we will give you a definite answer!

For all orders, it's free if you spend above £12.

Otherwise, it's £5.99.

We now deliver to England, Scotland & Wales through our delivery partners Packfleet & DPD Local.

Exclusions to our delivery coverage include:

Scottish Highlands Postcodes:
FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40 (excluding PA38), PH19-26, PH30-41, PH49-50

Scottish Islands Postcodes:
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA38, PA41-49, PA60-78, PH42-44, ZE1-3

Yes. You will be sent a tracking link by our delivery partner.

Our delivery partners will generate a tracking link for your order on the day of your delivery. Please do check that link on the day for an estimated time of arrival.

We now deliver to all of England, Scotland & Wales.

We work with a wide variety of delivery partners (including DPD) who help us deliver to all of England, Scotland & Wales.

In the rare event that your order does not meet your expectations, reach out to us.

We have a 100% Freshness & Quality Guarantee, and will refund the money to you!

Please wait 2-3 business days for your refund to reach you.

If it has been longer than that, reach out to us! We are here to help :)

Please send us pictures of the damaged product to provide feedback to our team.

Then, we will issue you a refund.

Please let us know and we will issue a refund.

This is an extremely rare situation.

You will get a full refund if

• Your instructions for a safe place were not followed
• Delivery was completed without any communication from the driver

You will not get a full refund if

• The driver followed delivery instructions
• If you were not at home and did not leave any delivery instructions

Our decision is on a case-by-case basis. Please contact us for a quick chat. We will work together for a solution.

Bakkali has a 100% freshness guarantee. If it’s not fresh, it’s a refund.Please send us pictures of the damaged product to provide feedback to our team.