Contact us
Issue with your order? Can we improve something? Any queries?
We would like to hear it! The best and fastest way to get in touch with us is via email.
Email: hello@bakkali.app
Call/Text: +447361587726
Instagram: bakkali.groceries
Facebook: bakkali.groceries
Frequently Asked Questions
Where do you deliver to? We currently deliver to all of the United Kingdom
Can I choose a delivery date? Yes, you can choose any delivery date in the future. All available delivery dates will be at checkout, once you’ve put in your address. Select the date you like, before you put in your billing details.
Do you deliver yourselves? No, since we are still a small team at Bakkali, we use third party delivery delivery partners, like DPD & Fedex to deliver all our orders across the UK
What days do you deliver? Our delivery partners deliver everyday, except Sundays and Mondays.
What are your delivery times? Our delivery partners deliver throughout the day, anytime from 8am to 8pm. As soon as your order is dispatched, you’ll receive a tracking link from our delivery partners via email. From the tracking link, you’ll know exactly when your order will be at your door. We do admit sometimes these links aren't fully accurate so it's best to be at home during the day of your delivery
How much is delivery? If your order is over £30, your order is delivered free of charge. However if your order is less than that then we charge between £5.99 to £8.99, depending on where you live. We do this so we pay everyone fairly, our makers, pickers, packers and delivery partners.
When do I receive my order? You’ll receive your order on the day you chose as you checked out. Once ordered, you can also see your delivery date on the Order Confirmation email you receive straight afterwards
I haven’t received an order confirmation email yet? Or I still can’t see my delivery date? Email us at hello@bakkali.app right away
Is there a minimum order amount? There is no minimum order amount. You can even spend only £1 with us! But please note, if you spend less than £30 there will be a delivery charge between £5.99 and £8.99, depending on where you live.