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Bakkali Groceries: Substitution Policy

At Bakkali, we are committed to ensuring that your shopping experience is smooth and satisfying. If an item you ordered is out of stock, we will substitute it with a product that closely matches your original selection, if you have selected the "I agree to substitutes if a product is out of stock" checkbox as you checkout

Key points of our substitution policy:

  1. Product Type: We will always substitute with the same type of product. For example, if you ordered Extra Virgin Olive Oil, you will receive Extra Virgin Olive Oil from a different brand, not a different type of oil.

  2. Price Match: We will match the price of your original product. If you ordered a premium brand, your substitution will also be a premium brand at the same price point.

  3. No Unrelated Substitutions: We will never send unrelated products. For example, if tomatoes are out of stock, we won't send cucumbers as a replacement.

We strive to meet your expectations and provide the best possible alternatives when necessary. As always if you have any questions you can send us a message, email us or call us.