At Bakkali, we are committed to ensuring that your shopping experience is smooth and satisfying. If an item you ordered is out of stock, we will substitute it with a product that closely matches your original selection, if you have selected the "I agree to substitutes if a product is out of stock" checkbox as you checkout
Key points of our substitution policy:
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Product Type: We will always substitute with the same type of product. For example, if you ordered Extra Virgin Olive Oil, you will receive Extra Virgin Olive Oil from a different brand, not a different type of oil.
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Price Match: We will match the price of your original product. If you ordered a premium brand, your substitution will also be a premium brand at the same price point.
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No Unrelated Substitutions: We will never send unrelated products. For example, if tomatoes are out of stock, we won't send cucumbers as a replacement.
We strive to meet your expectations and provide the best possible alternatives when necessary. As always if you have any questions you can send us a message, email us or call us.