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🚚 Delivering to England, Scotland & Wales

FAQ

  • How do I contact you?
  • When will my order arrive?
  • Where is my order confirmation?
  • Can I alter my order?
  • How much is shipping?
  • Where do you deliver?
  • Can I track my order?
  • Do you deliver to my address?
  • My order has arrived but it’s not as I expected. What can I do?
  • Not received your refund?

Contact us

How do I contact you?

Email hello@bakkali.app
Call/SMS +44 7361 587726
WhatsApp Chat with us or use +44 7361 587726
Instagram bakkali.groceries
Facebook  bakkali.groceries

 

Ordering and delivery

When will my order arrive?

At checkout, choose the best delivery day for you.

Where is my order confirmation?

This is automatically sent to your email address when you place an order.

If you haven’t received your order confirmation within 24 hours, please get in touch with us. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Can I alter my order?

It depends on how much time is left till your delivery. Reach out to us and we will give you a definite answer!

How much is shipping?

For London, it's free for all orders above £30

Outside London, it's free for all orders above £45.

Otherwise, it's £5.99.

Where do you deliver?

We now delivery to England, Scotland & Wales through our delivery partners Packfleet & DPD Local.

Exclusions to our delivery coverage include:

Scottish Highlands Postcodes:
FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40 (excluding PA38), PH19-26, PH30-41, PH49-50

Scottish Islands Postcodes:
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA38, PA41-49, PA60-78, PH42-44, ZE1-3

Can I track my order?

Yes. You will be sent a tracking link by our delivery partner, Packfleet.

Do you deliver to my address?

We now deliver to all of England, Scotland & Wales.

Issues with your order

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order does not meet your expectations, reach out to us.

We have a 100% Freshness & Quality Guarantee, and will refund the money to you!

Not received your refund?

Please wait 2-3 business days for your refund to reach you.

If it has been longer than that, reach out to us! We are here to help :)